Spill the tea! Let's hear it

Spill the tea! Let's hear it

Posted by Jackie Game on

Hey! 

Just leave a comment below with your feedback on these 2 topics and anything else of course. Please note your full name so we know who to contact. 

What types of promotions or sales would you like to see more of?

  • Sitewide discounts or sales on specific product categories?
  • Buy one, get one offers or bundled deals?
  • Free shipping promotions or other incentives?
  • Exclusive sales for loyal customers or email subscribers?
  • What else? Maybe something we haven’t thought of yet!

Do you have any other feedback or suggestions for us?

  • Are there products or services you'd like to see added?
  • How can we enhance your shopping experience on our website?
  • What do you love about etee? What could use some improvement?

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73 Comments

Anne Smith

May 11, 2025
Please bring back the ginger body butter (smelled so fantastic!) and shampoo/conditioner combination bar! My family and I miss both!

Admin

June 2, 2025
Thanks Anne! We will definitely think about it!

Courtney Everard

August 19, 2024
Free shipping is always nice.
Two for one is a good deal.
Just straight discounts / sales on items are also good.

Your customer service is fabulous! Thank you.
The most prohibitive issue is cost - I love the products we use and would consider trying others, but the cost does make me cringe each time I order.

Larry Greene

May 25, 2024
First off, etee is amazing. people, products, support, mission. A+. Gold Star.
How about new customer referral incentives? Of course BOGO, free shipping, spend x amount and get y free. All good stuff.
Men shave products. Bring back the shave soap bar, how about after shave cream. You know, man stuff ;). Pump spray deodorant (some dont do well with paste). Sink and tub heavy duty cleaner.
Thank you for asking !!!

Caroline Frost

May 13, 2024
I think a big draw for me would be free shipping opportunities, and perhaps the bundle situation like buy 2 get one free.
I love your plastic-free toilet cleaner and your shampoo bar… thanks for what you’re trying to do!

Laurie Blue

May 10, 2024
Hi,
I love so many of your products. I'm wondering what happened to the body butter. Will you ever be making that again? It was a great plastic-free body lotion.

Mary Ann

May 9, 2024
I need more dental floss and nothing else but don't want to pay $5.00 shipping on a $10.00 purchase.

Kelly Eynon

May 8, 2024
Thank you and I look forward to exploring your product(s), appreciating your mission and execution.
As much as I love the packaging concept (and am aggressively moving away from plastic, so please don't resort to that), I must tell you my dish soap leaked everywhere.
I can forward photos of the shipping box etc if you'd like for your observation though I see you are aware of this.

Oh, and, all of the above 😁
Truthfully, and sadly, the pricing is prohibitive. Deals and free shipping certainly help on this end.

Many blessings. 🙏🏻

Sylvia Pedlar

May 8, 2024
I would love to see a promotion with free shipping as sometimes I hold off ordering products if I have not reached the 'magic' number to qualify. With summer just around the corner, can you do a promotion on your sunscreen and bug repellant? (if that's a thing!) Thank you for continually seeking to better your products and your customer experience. I do read the marketing emails that are sent, although a tad fewer would be my suggestion!

Kathy S.

May 8, 2024
I consistently buy the laundry detergent, deep hair conditioner, shampoo bar, lip balm, and moisturizer bars. I would like to see more opportunities for free shipping as I often only need one or two things, but don't end up ordering because of the additional charge. I love many of your products but they are expensive so I try to avoid any extra costs. It would be nice to have a system where once you have spent a certain amount over time you get a dollar or percentage amount discount. Just an additional note/social commentary; I understand that producing these products is much more costly than those that can be found mass produced, full of harmful ingredients and packaged in plastic, but I wish they could be affordable for more people. I have told many people about you but most can't afford the extra cost. Sadly, it feels like buying environmentally friendly products is for the priveledged few.

Gen Em

May 7, 2024
Not sure if anyone else has had this experience with the toothpaste (fluorinated), but after a month or two of use, I started getting tonsililiths. After almost a year of first figuring out what they were, then seeing if anything else in my routine was causing them, I switched back to my old big brand toothpaste, & they went away immediately. I was pretty miffed because I liked the packaging, natural ingredients, how clean my teeth felt & that it foamed up nicely, but apparently it didn't play well with my mouth biome. I love the dental floss though, and I've always been a fan of the compostable beeswax pods--especially during one of the store-wide sales!

Mary

May 6, 2024
I like all of your products! I would like it to be easier to add to your subscriptions. I can only edit not add to an existing subscription. Special deals for repeat customers and free shipping is always appreciated! I love the hair condition but would like to see a bar shampoo for curly hair, and a detangling bar as my curly hair gets so tangled. The deep conditioner helps, but something to help would be nice. I would love to see fluoride free toothpaste make a return an a probiotic deodorant without baking soda as that beaks out my skin! Sunscreen for your whole body would be great, but hard to make affordable.
Your mission and customer service is second to none!!! Thanks for all you do to make our world safer and cleaner!

Lei Nakatani

May 5, 2024
I love your dish soap and toothbrush. I use both electric and regular toothbrush. Also like the shampoo and conditioner bars.

I had several problems with wax pods for the soap, but I think you keep trying to address the issue, which I appreciate. I imagine it is a challenging problem to deal with, when the pods break during the shipping.

I tend to buy things when the specific products I'm interested in go on sale.

Deborah Morse

May 5, 2024
My package came ALMOST intact. I fortunately, the facial cleanser concentrate completely leaked out during shipping. Can we try that one again, please?

Erin Roper

May 4, 2024
type of promotions or sales: steeper discounts for subscribe & save combined with multiple units (i.e. bulk orders); sales for loyal customers or email subscribers

any other feedback: I would like to purchase your products at brick & mortar stores! I looked around your website and I googled and I couldn't find any info about brick & mortar stores; I love the toothpaste tablets, I will never go back to regular toothpaste in a tube; re: household cleaners, I wish all sizes of products were larger so I wouldn't have to buy multiple units, but I also see the benefit of the current sizes because it's small enough for a newbie to TRY and if they decide they don't like it, not too much was wasted; it would be awesome to see you expand into plastic-free makeup, or even just lip balm (non-petroleum jelly based)

Tosha Clark

May 4, 2024
Your company has made it much easier for me to be (or at least attempt to be) plastic free in my every day life. I love the chewpaste, dental floss and Body Butter. I love things that smell nice. So I usually have to add some essential oils to the hand and dish soap because they just don't have enough fragrance for me. I added the deodorant paste back to my recurring order since there is still one with fragrance (I still miss the original one - Citrus maybe?).
Would love to see lip balm with sunscreen added. I would also try zinc oxide based sunscreen in beeswax tube (great way to reuse my glass containers from chewpaste and body butter!)
I think a rewards program where you can bank points to get free item or a discount on order (including recurring orders). Love the free shipping as well.

Katie Prager

May 4, 2024
Hi! I love your probiotic deodorant, and your dish and hand soap! If you had 2 for 1 deals, that would draw me in :)

Thanks for your good work!

Margs J

May 3, 2024
I have just started using the face wash and am very surprised how much i like it. I we are contacting lenses, so any face wash that gets in my eyes almost always stings but not this one! And I’ve found one quick pump is plenty..so this should last awhile. I also louve the beeswax wraps and lunch bag. They are nice and thick and conform easily over anything. The colours are perfect..nothing kitchie or gawdy, just plain solid colours. Great quality. I have also just started using the Vitamin C serum and I really like it. I would like to see a BOGO for the serum, as I can see having this in my routine everyday. I would like to see a toothpaste/powder made for sensitive teeth? I can’t use anything else and notice immediately the sensitivity if I use regular toothpaste. Also, as I live in Ontario, free shipping on a lower purchase amount would make a difference when I’m just looking to replenish a product. I can’t always afford to spend more to get ‘ free shipping’ ..it’s why I change my mind often to not buy. Otherwise, I like supporting environmentally conscious products and would love to buy more from etee.

Mary Adkisson

May 3, 2024
i like your packages as they give me a chance to try multiple items for a great price. i was able to get your facial package.
We do like the toilet cleaner. it’s so satisfying to see it bubble up. Next up, i want to try the chew paste and dishwasher soap.
i’m always up for a good sale or free shipping;)

Sam

May 3, 2024
Right before they were discontinued, I received a soap pouch loofah. I used it on my dishes and preferred the size. So I would love an XL dish loofie or maybe a wooden spatula type handle that I could cinch a loofie on to. Something that covers more surface and can reach the bottom of a drinking glass.

larry greene

May 2, 2024
Love the brand, product line, and people. So real, so personal, so passionate. I especially love the blue towel thing, the food wraps, face cream, face soap, shampoo. Wait, I guess I especially like all their products which I continue to buy when I am close to running out.
I would like to see more male shave products. After shave. I know you had the shave cream bar for a while but not now.
The floor cleaner is ok. Maybe one that has stronger cleaning powers (I know hard to do without chemicals).
Love Etee and am so grateful for the team's continued hard work.

Jessica Muse

May 2, 2024
It would be nice to be able to add any product to a subscription. I always have to email in order to do so. The reps are super nice and responsive but it's more work for them and me.

Sophie Vadnais

May 2, 2024
Hi!
Free products promo are always a nice way to try a new product, this is how I feel in love with the vit.C serum ;-)
I also like by one get one free or other bundle types discount.
I really like your vit.C, face moisturizer and facial gel cleanser. I am not a fan of the sunscreen and I really, really wanted to like the shampoo & conditionner bars but it's not doing anything for my menoposal frizzy hair... even with the coconut cream conditioner. :-(
I would like to try the cleaning product, I'm pretty picky about these... waiting for a promo I can't resist or maybe free sample! ;-)
Thanks,
Sophie

Tracey Fuller

May 2, 2024
I use a lot of your products and love the intention but I hate that as a Canadian I have to purchase in USD from a Canadian company. Keep working on improving the effectiveness of laundry, dishwasher and toilet bowl powders.

Noemi Paredes

May 2, 2024
I would like to see some better promos on the face wash. Some companies offer buy one get one free.
In terms of improvement, the shipping and order process is okay, but you send too many emails/spam.

Nancy Fouts

May 2, 2024
I love your vitamin C serum and coconut hair conditioner! I also use the dish soap bars, laundry soap and food wraps.
As far as offers go the BOGO free is always one of my favorites and bundles are great too. I also liked the gift certificates at Christmas time.
I would like to see more products such as compostable kitchen gloves, dishwashing rinse aid, compostable/biodegradable kitchen bags. Also what about offering cotton dish cloths, cotton napkins or even cotton drying mats? Or made from bamboo? Anything earth friendly I’m all in!
Thank you for letting me make suggestions. It’s so nice to see how much your company cares about our planet and being plastic free. Keep up your excellent work and offering such great products.

Socorro Alatorre

May 2, 2024
I've been purchasing storage bags, wraps, and dish scrubs for few years now and I love the new bag design with rounded corner, that was very smart! The products are great and more durable than you'll expect, and certainly good for the environment as they are not plastic based. Highly recommended.

Diane Ferrara

May 2, 2024
I like buy one get one and loyalty sales. Body butter in wax tubes would be great.

Sue C

May 2, 2024
I appreciate the glass containers. I have tried a number of products that I really like- the face cream and the chewpaste are my favorites. I'm allergic to fluoride so I can't use those. The bars of shampoo and conditioner are a great idea, but with my really long and thick hair, I can't make them work. The dish soap has been a nice addition and I just ordered the all purpose cleaner, which I haven't tried yet. I've ordered numerous lip balms to use for myself and give as gifts.
It's a great company that I will continue to support. I agree there are a few too many emails.

Evelyn Munro

May 1, 2024
I have always believed in your mission. Keep on doing what you do.

Anne Pelak

May 1, 2024
I’m not a big fan of lengthy emails promoting environmental protection. I love your laundry powder and dishwashing soap bars. I want to love the toilet bowl cleaner but it’s expensive and not all that effective.

Deseri Cooper

May 1, 2024
Bundle deals are always great. I am hooked on your vitamin C. I would have never tried it if you did not offer free with purchase. Also offering % off every now and then would be awesome. Love your products!

Jessica R

May 1, 2024
Free shipping is a big one for me since most everyone offers it now with a minimum purchase. I would happily buy more products to reach a free shipping goal. I'd love if you had a body wash packaged like your hand soap, dish soap, etc.

Mary Peters

May 1, 2024
I like your shampoo and conditioner. I really like the deep conditioner and dental floss. I would say occasional sales would be nice.

Barbara Drew

May 1, 2024
I like Buy one get one deals, and storewide sales the best! Free shipping is a nice promo that applies to any amount of shopping.

Meredith

May 1, 2024
I tend to like sales that give you a free item if you purchase over a certain amount. It encourages me to try new products and makes it feel risk-free. I also like discounts over 25%. Otherwise, it doesn't seem worth an extra purchase if I don't need anything at the moment.

If you offered free shipping on smaller orders, I'd buy more often rather than waiting until I have need for multiple items, but I understand that you need to cover your costs. Periodic free shipping on small orders might encourage me, but honestly, it depends on the timing.

Overall, I love what y'all do and think many of your products work great--shampoo, deodorant (though the original version worked better for me, and I'm sad that you discontinued it), dental floss, washing machine cleaner, etc.

Linda Clark

May 1, 2024
I'm happy with your products and pricing and how simple you make it for me to do good for this crazy world of ours.

Tassie Masters

May 1, 2024
I love your company. Your passion for creating healthy, sustainable and earth friendly products is really impressive in these days of unleashed corporate greed. Love that you make every effort to remove plastic from your products and packaging. I have not bought a product from you that I didn't like. Keep up the good work.

Christine greek

May 1, 2024
I also would appreciate free shipping. That’s what sometimes stops me from pushing the buy button. But I also know you guys need to make money off your products. I love your products and I have had issues, but your customer service has always been amazing in taking care of the situation. I love your environmental dental floss, however for my teeth… So sad because I would like to be able to use it. Keep doing what you’re doing. I am thankful.

Maggie Pray

May 1, 2024
I love the products I buy; dish soap, hand soap, and face lotion. Some haven’t worked like deodorant, shampoo bars and floss.

For promotions I’d like free shipping. Also I get tooooo many emails from you guys. I’ve tried to unsubscribe or reduce frequency but hasn’t seemed to work.

Judy Olson

May 1, 2024
I would like to see shampoo and conditioner bars that are unscented currently you only have lavender scent which is a migraine trigger. Most of your products that I use have been discontinued so as far as promotions go I'd say a sitewide percent off would be best.

Rachael Townsend

May 1, 2024
Free shipping for small orders. I liked the pink shampoo for colored hair.

Sara Gottman

May 1, 2024
I would most like to see BOGO offers or reward points and special sales for repeat customers. I love the products so far and I've already bought more to try out. I had an issue with my first order (the tube was broken in half), but that was resolved super fast. Loving the whole experience so far!

Ella A

May 1, 2024
Hello! I would love to see discounts for loyal customers, especially discounts on shipping. An obstacle keeping me from buying more etee is how much the shipping is.

I would love to see etee certified by leaping bunny or PETA to support their cruelty free claims. I would feel more comfortable recommending etee products to friends with this in place. Thank you for your time!

Tami Copland

May 1, 2024
Hi. The free shipping would be great from time to time but I know that eats into profits. I don’t purchase a lot so for what I want, it’s a big help and is usually the barrier to clicking ‘buy’. The ‘try this and we’ll throw in this’ is a great way for people to try a product. I really like your conditioner bars (hard to find good ones). Combined with the shampoo bar (lavender), I tried the deep conditioner during a promotion. It’s okay but I can live without it. The glass jar in the shower is scary (I tend to drop things) but I guess I could transfer to a safer vessel. Also, it makes the bath quite slippery to stand in, even with a bath mat. That’s a big concern for me and I have to be really careful so I probably won’t get that again. Thanks for the opportunity to give feedback.

Cynthia

May 1, 2024
I would love to see more promotions and sales across the board, and exclusive loyal customer sales. Also a rewards program would be great.
I love all of the products I’ve purchased so far. The one thing I would love to see is body lotions.
I love what your company is doing for reducing plastic use and making clean products to use from skin and body care to cleaning your house and food storage. We need more of that everywhere. Thank you for doing what you do.

Ann Mobley

May 1, 2024
I love your products in general, and some especially much. I would like more clarity on subscriptions~ should I subscribe during a sale? Do prices on subscription items fluctuate with sale prices or are they set at the price in effect when the subscription was started? Do shipping costs change based on total size of any given prescription order? I find myself jumping in and ordering frequently, responding to sales. I like to save $, but I also would like to minimize the number of trips to my house, since lowering my impact on the environment is one of my goals. Maybe subscriptions are the key?

Sarah Knapp

May 1, 2024
I love the deals you offer to loyal subscribers/customers. I plan on buying your products in lieu of youth to the people and for the foreseeable future. Thank you for your commitment to affordable, environmentally friendly skincare and health products!

Catherine Irving

May 1, 2024
I feel like I'm being punished for not subscribing when I purchased single items as they cost me more . I don't want to have to remember to cancel (although I know I can).
I don't like the scent of the deep conditioner for hair (in a jar). Although I appreciate, it is not plastic, I have a hand disability and fear I'll drop it or break it in the bathroom/shower. I bought it, but I don't use it. I don't like it as a leave in for curl control post-shower.
I am unable to reseal the ziplock on the powder laundry soap. I like the soap but can't use the closure. As a result, it got tipped into my washing machine once and I had a huge challenge clearing out enough to run the wash!
My challenges with hand limitations are unique and appreciate that others won't likely experience these problems. Oh, and squeezing out a pod requires someone to come help me (I live alone).

Barb Buchanan

May 1, 2024
Free shipping is always a great motivator. The pods don't stand up to rough handling in some cases but you respond with great customer service and replacement! BYGO and or bundles are another great incentive!

Bonnie Gillies

May 1, 2024
I have been using your electric toothbrush for a few years now. It is very good and your service is great. I’ve also relied a few other products and have enjoyed them all. The probiotic toilet bowl powder is especially nice.

Julia Muir

May 1, 2024
Hi ! It is hard to think of new ideas when you do everything so well with honesty, innovation, passion and fun 🤩 I like to save money if it also works in your business for instance free shipping is great if it works for you too $$ and how about some samples they always get me 🐟

Kathryn Rose

May 1, 2024
I don't like subscriptions.

Barb Gagatek

May 1, 2024
I appreciate free shipping, I live in a rural area and do most of my shopping online. I appreciate the discounts on staple products such as cleaning products.
I also appreciate your emails that highlight the positive changes in our world.
Your packaging is top notch, you practice what you preach!

Susan Beale

May 1, 2024
I always want to order more things, like the washing machine cleaner, but I have to wait until I have an extra $100 to get free shipping. I am excited about being able to go plastic free eventually. So that is a promotion, I would be down for :))).

Thanks

Joanna Nagle

May 1, 2024
I'm love to see more discount and deals subscribers can receive and any other new products that are not yet available. I love the quality products and they are something I would use frequently.

Susan Smith

May 1, 2024
Live the cleanser. Would love a promo for free shipping. Do you have a hand cleanser in the works?

Colleen Bishop

May 1, 2024
I would like to see items that are not as expensive, and packaging that is entirely compostable, no garbage at all.

petra

May 1, 2024
tea for free samples would be nice to try before you buy

Joseph Gauss

May 1, 2024
Bring back (pine) shave bar. Bring back probiotic deodorant APPLICATOR.

Felicia Andre

May 1, 2024
I am very pleased with your dishsoap. I was a Dawn user and hesitant to try anything else, but, I purchased your unscented dish soap and it works. It cleans my dishes and I a cook a lot for my husband and our many, many pets. Thanks for making a product without "toxins" in it that actually works!

Laura George

May 1, 2024
I use and subscribe to many products. I love them all. I do feel that the laundry soap doesn't get my clothes as clean as I like. I use Spray N Wash for tough spots. I have tried the spot remover bar, but the spray seems easier. I would love to see a product with enzymes in it to clean pet stains.
I would also like something for subscription customers maybe free shipping after a number of refills.
Promote you are a zero plastic company to get more users. There are many US copycats I see on Instagram. But you all were first. Get a celebrity to promote your products.

Neil McNair Jr.

May 1, 2024
Having more BOGO offers would be great to help me stock up on items I use frequently. The facial cleansing bars are too small for me to buy them solo like they are now. The last time I used one, it was consumed too quickly to want to buy again.

Margaret Pearce

May 1, 2024
* Sitewide sales
Recycled plastic stuff

Patricia Kujawski

May 1, 2024
We have an observation on the toilet bowl cleaner.
I have noticed that I am cleaning the toilet at least twice a week. My daughter says she notices an offensive order after cleaning the toilet ( l do not).
Have you had any others mention either of these?

Carol Brandon

May 1, 2024
I love free shipping. I also like the BOGO and bundled sales. They have encouraged me to try new products. Sitewide sales are also good.
I have no idea if you have any questions rewards program - that might be an idea. I think I’ve tried to sign up for it, but to no avail.
I also enjoy Steve’s newsy emails.

Darlene Morton

May 1, 2024
Prompt delivery. Canadian made.

Cindy Arnold

May 1, 2024
Hi, I love your informative emails, your sales, Steve’s quirky emails, your products especially and the great customer service. I can’t think how to improve your company or service.

Gabrielle Dennison

May 1, 2024
Sales, coupons, and other promotions are always great!

Helen Pierce

May 1, 2024
I'd like to see private sales for email subscribers.
What I love about etee: your focus on sustainable products and packaging, your responsiveness to customers.

Cortney Skinner

May 1, 2024
The only things I seem to purchase at this point are the Foaming Hand Soap Concentrate and the Dish Soap Concentrate. I like the ideas of Buy one, get one and free shipping promotions, as well as exclusive sales for loyal customers & email subscribers.
It's be nice if you could produce detergent sheets. I know you have laundry powders, but, I use "Clean People" detergent sheets which are the only laundry sheets not made in China but made in Canada. They're more easily recycled and used than your powder. I think the foil lining in your laundry powder packets make it problematic to recycle. (if indeed they are foil-lined). The sheets are also much easier to use with no scoop needed. I haven't yet done a cost comparison to see if your powder is more cost-effective than the Clean People laundry detergent sheets.

Joanne

May 1, 2024
Please create a richer face cream for dry & older skin. I find the current cream leaves my cheeks feeling a bit dry & have to add more. I'm 63 with pale skin & currently have a problem with black heads. I switched from Neora face cream this winter & wonder if it's the switch that's giving me blackheads? I'll keep using yours & hope this passes, as I love going plastic free.

I will start to use your face cleaner as soon as I finish up with my Neora brand, probably in the fall.

Please create a brow & lash serum? I currently use Vegamore, it works & I like it but their containers are not refillable.

Add more scent to your deodorant & make it a softer consistency. It's too hard for me & I need more scent & baking soda for it to work. I successfully use No Pong brand, with citrus & baking soda. It's a Cdn brand that comes in an aluminum container. Recyclable but not currently refillable.

Make your dish & hand soap thicker to more accurately reflect the consistency of "big soap" brands. I currently add less water to yours to make it thicker as my hubby won't use it otherwise & buys Dawn for his own use...that drives me crazy!

I love your new deep conditioner. I use it as a styling product on my shirt grey hair.

Develop a refillable hair spray/spritz. I currently use LA Spritz & like it but it's not plastic free. I buy the large size for home & refill my travel size bottle by soaking both the plastic tops in hot water, so they pop off.

Offer free shipping, everyone loves that, lol! That's why I always buy in bulk with long subscription periods, to hit the free shipping point.

Thanks, Joanne

Chanda

May 1, 2024
1. Bundled deals/BOGO
2. I love the products and packaging. Gift boxes for friends/relatives to get them involved would be great. Pre-boxed with the etee website and info inside.